Managing Customer Value
Take note of the individual sub-titles and discuss each section after it is completed. You can have a lot of fun with this and you may get a few surprises. It is actually a good exercise to use for training continuous improvement groups. I was able to actually use it in a webinar. About the Read More …
James Franz was my guest on the Business901 podcast and if you have been spending your time improving your processes and wondering why they are not giving you the expected returns, this is the podcast for you. Jim is the co-author with Jeffrey K. Liker on the latest of the Toyota Way books: The Toyota Way Read More …
These questions may get answered for you when you listen to this podcast. Do you think Lean can be applied to Sales and Marketing? Do you think Sales and Marketing departments resist becoming Lean? How important is Lean to Sales and Marketing? Or, how important is Sales and Marketing to Lean? Download/Listen to Podcast MP3 Read More …
Rarely, do I find researching a topic so easy as I did in researching Dr. Juran and the Juran Institute for my recent podcast, Business Improvement thru Quality, the Juran Way, with Juran Institute CEO Joe DeFeo. The research started by reaching over to my bookcase and reviewing the Quality Control Handbook, 3rd edition by Read More …
I had the pleasure of discussing the mission and expertise of the Juran Institute, Inc. with their CEO, Joe DeFeo. The Institute provides research and pragmatic solutions to enable organizations from any industry to learn the tools and techniques for managing quality and performance excellence. As a result of this discussion, I think you will Read More …
In this video, Alan Shalloway of Net Objectives describes the process of mapping a value stream to a Kanban board and why both are important in improving business-driven software development. Alan does a nice job in the video simplifying the process of Value Stream Mapping for non-Lean organizations. He also converts the map to a Read More …