Managing Customer Value
“The fundamental idea of iteration (PDCA) is learning. To eschew PDCA is not only arrogant; it is inefficient & often ineffective,” says Shoji Shiba author of Four Practical Revolutions in Management : Systems for Creating Unique Organizational Capability. The Lean practice of PDCA is ideal for learning and creating knowledge activities. Following this process it Read More …
PDCA Introduction: The Deming Cycle or The Plan-Do-Check-Act (PDCA) model is a proven framework for implementing continuous quality improvement. These four steps provide the framework for continuous improvement. The PDCA cycle basically starts with a plan and ends with an action in accordance with the information learned during the process. In later years Deming actually Read More …
Planning is important. Maybe even more is the ability to EXECUTE ACCORDING TO PLAN. This does not mean that plans are not adaptable, good ones are. This means though that when we are “in the moment,” we must believe in what we are doing and execute within our existing capabilities. Or in other words, Standard Read More …
What’s more rewarding — eating a piece of candy, or the sense of anticipation you feel just before you eat it? As far as your brain is concerned, it’s probably the latter. Cynergey’s Kes Sampanthar explains what dopamine reveals about the neuroscience of motivation. The latest Lean thoughts about seeking perfection have been Read More …
When people hear the term “Map the Value Stream,” their thoughts often go to the Value Stream Mapping (VSM) Process. Value Stream Mapping as depicted in “Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA is the accepted method throughout the United States. It is primarily oriented toward manufacturing. In recent times Read More …
Mick Wilz, co-owner of Sur-Seal Corporation, began his own journey to personal and business excellence about five years ago by actively seeking a variety of tools to meet his needs and the needs of the business. He says, “My interest is to take tribal knowledge and make it visual and accessible to everyone.” Mick is Read More …