Managing Customer Value
Related Podcast and Transcription: Systems Thinking in Public Services Joe: You deal so much in the public area, in the public service area, and we’re always thinking of what the public side can learn from the private side. What can the private side learn from the public side? Benjamin Taylor: Wow, that’s a great question. Well, Read More …
Part of The Lean Minute Collection on YouTube In the Business901 podcast, Linda Richardson discussed her new book, Changing the Sales Conversation: Connect, Collaborate, and Close. She touched upon one area that intrigued me a great deal, the Value Model. In the value mode, she discusses the importance of understanding and planning to address the Read More …
This is a collection of Podcast Transcriptions, called Stacks (see below) through my Issuu channel: The Sales Professional Stack I organized this stack around the concept of the “Sales” trying to leave out personal development, social media and marketing unless it had a direct bearing on “Sales”. I ended up with 29 publication in the Read More …
LeanWX NYC 2015 was a five-day, single-track conference (Wednesday through Sunday). The conference incorporated short format 20 minute talks, keynotes, Lean Coffee, and open spaces and was organized around presentations, great food (including macaroons flown in from France), and discussions on how organizations can adopt LeanUX, Design Thinking, DevOps, and Kanban in their organizations. Will Read More …
I asked that question to Chad Smith and Carol Ptak in a past podcast and you might be surprised by the answer. Carol Ptak: It’s not really a flatter supply chain, because when I think of a flatter supply chain, I think about what’s happened in the Lean community, where they believe that the way Read More …
The first step of the Improvement Kata — “Understand the Direction or Challenge” — is often overlooked, but is highly important for the three steps that follow. In this video Tyler Fife shares experiences from BiAmp Systems in Portland, Oregon to provide an excellent description of what Challenge is, how it fits in and what Read More …