Mapping Scenarios for Service Training
Part of The Lean Minute Collection on YouTube A short out-take on how to start thinking in scenarios for training front line service, support people. Lean Sales and Marketing: Learn about using CAP-Do
Tag: mapping
Argument Mapping for Critical Thinking
Argument Mapping is a unique mapping process that is very useful for structured, critical thinking & writing and debate preparation. I introduced myself to Timo ter Berg, the CEO of Critical Thinking, a leader in the development of software. They help people visualize and organize their thoughts combining innovative graphic display tools with the latest Read More …
Limitations to Dialogue Mapping?
In last week’s podcast (Podcast and transcription: Shared Understanding with Dialogue Mapping) , I asked KC Burgess Yakemovic of Cognexus Group that question: Joe: One of the things that challenges me when I’m looking at it is that I’m not sure let’s say how often I would use it or what’s the limitations to Dialogue Read More …
When to Use Dialogue Mapping
This past week, I have investigated Dialogue Mapping and been starting to use it. The context that I first used it in was capturing meeting notes which I could argue the pros and cons of this, but find for virtual meetings particularly interesting and better than most other attempts. The one problem I have found Read More …
Understanding thru Dialogue Mapping
Dialogue MappingTM with KC Burgess Yakemovic of Cognexus Group. KC has over 25 years of experience capturing and using decision making rationale within both the corporate and small business environments. She worked with Jeff Conklin a (author of Dialogue Mapping: Building Shared Understanding of Wicked Problems) during his early research on the technology needed to Read More …
Using Argument Mapping in a Collaborative Way
Working with argument maps are a great way to outline and develop your critical thinking. It’s not really about winning an argument rather it is more about looking at both sides objectively. It is something we all need a little help with sometimes. Rationale is an educational mapping tool that includes an easy-to-use essay planner, Read More …