Managing Customer Value
Lean Design and Lean Construction Consultant, Trainer and Author, Alan Mossman of The Change Business says; For the same reason that we don’t use a bilateral transactional contract for marriage, we use a relational contract. It’s now recognized that there’s much more sense in using a relational contract for these long term arrangements where we Read More …
This may sound like Abraham Maslow’s saying, “If all you have is a hammer; everything looks like a nail” and if it does, I will admit that my principles and practices are with a Lean based approached. Most of the work I have seen to date in Service Design has been educational or Public Sector Read More …
On the Business901 podcast, Lindsay Jackson Nichols discussed the business benefits of ISO Certification and how it can be used in conjunction with continuous improvement. Lindsay is the CEO of MOCG, a management consulting firm specializing in implementing process improvement and ISO based management systems. When you first think about, you may think that Quality Read More …