Managing Customer Value
The 300th Business901 Podcast The Mayo Clinic Center for Innovation founding and current administrative director, Barbara Spurrier MHA, is my guest this week on the Business901 podcast. She has advised senior leaders in the health care industry for over two decades, serving as a champion for innovation in large, complex environments. She just recently co-authored Read More …
I have been familiar with The Silva MethodTM for many years and have not always been a proponent of it. Jose Silva had no formal education and had little in the way of any evidence that what he taught was correct. In spite of all this, he created what we refer to today as an Read More …
Economist by education, Sylvain Cottong has spent his career at the intersections of business, society, technology, science & culture, with the value of design for process, service & product development and more generally with leadership & innovation. He lives & works in Luxembourg and Berlin. Sylvain is my guest next week on the Business901 podcast Read More …
In the Business901 podcast, The Aroma of a Good Vision Ari Weinzweig, CEO and co-founding partner of Zingerman’s in Ann Arbor, MI shared the “secrets” that have helped take Zingerman’s from a 25-seat, 4-person start up to a nationally known, $40,000,000-organization employing over 500 people. this is a transcription of the podcast. In the book Read More …
Embarq Corporation’s General Manager of Process Excellence, Deron Ertel, was my guest on the Business901 Podcast. We discussed Embarq’s business process improvement initiatives and how they differed from other companies Lean Six Sigma initiatives. Particular attention was paid to the relevancy of Lean, Six Sigma and business process improvement in a down economy. This is Read More …