Managing Customer Value
On the Business901 podcast, I had the pleasure of interviewing Nancy Riebling, Director of Operational Performance Solutions and a Master Black Belt for the North Shore- LIJ Health System. Change acceleration process is a philosophy & tool set designed to help overcome cultural barriers to change by creating a shared need, shaping a vision, & Read More …
On the Business901 podcast, I had the pleasure of interviewing Nancy Riebling, Director of Operational Performance Solutions and a Master Black Belt for the North Shore- LIJ Health System. Operational Performance Solutions is a division of the Health System’s Corporate University located at the Center for Learning & Innovation. North Shore-LIJ Health System headquartered in Read More …
One of the most often used cause-and-effect diagrams is a Fishbone Diagram. It appears very simple but the results are outstanding. As a result, it is used very often and one that should be mastered. Why would you use it? Allows various categories of causes to be explored. Encourages creativity through a brainstorming process. Provides Read More …
This is from the QSB Newsletter. They have good project management tips every month and this one seems fitting for a lot of us. Six Sigma or not! A problem statement is a short but concise description of a problem. In just 2-3 sentences, a problem statement should describe, in simple language, what the problem Read More …