Managing Customer Value
I asked Dr. Graham, the author of Innovation the Cleveland Clinic Way: Powering Transformation by Putting Ideas to Work this question: You talk about these practices, and I assume you believe they could be used by others in the medical field, that’s why you wrote the book, but what about outside the medical field? An excerpt from the Read More …
Related Podcast and Transcription: Systems Thinking in Public Services Joe: You deal so much in the public area, in the public service area, and we’re always thinking of what the public side can learn from the private side. What can the private side learn from the public side? Benjamin Taylor: Wow, that’s a great question. Well, Read More …
Benjamin Taylor is a founder and managing partner at RedQuadrant. He is passionate about systems thinking, customer-led transformation, lean, and generally thinking about better ways to run and lead organisations. He holds a lean six sigma black belt and is accredited to run the power+systems organisation workshop and ‘when cultures meet’ workshop. Benjamin is a visiting Read More …
I have access to so many good articles as a result of my affiliate status and seldom use them as often as I should. I thought Sunday would be a good day to utilize this content and give me the day off. So who better to start the series out with than with Palo Alto Read More …