Managing Customer Value
Do you carry a card around with you as a reminder? For many years, like 20 or so, I carried around a card clipped out of the book “Yes” or “No”: The Guide to Better Decisions by Spencer Johnson. for those that do not recognize the name he co-authored The One Minute Manager with Ken Read More …
The practical nature of the TWI program makes it the ideal vehicle to commence leader capability development. So much so, that Oscar practices the skills in his everyday working life. Oscar Roche is is the Director of Training Within Industry Institute in Australia. Related Podcast and Transcription: The People Side of TWI An excerpt from Read More …
Oscar Roche believes the long term success of any business lies in the development of people capability. It is this belief, combined with extensive operations management experience, that permits him to add value to any organization he works with. Oscar is is the Director of Training Within Industry Institute in Australia. Oscar believes passionately that Read More …
I have extended my interest more deeply into Training within Industry (TWI) which was presented in a very unique way in the book, The 7 Kata: Toyota Kata, TWI, and Lean Training. The book was published in 2012 and authored by Pat Boutier and Conrad Soltero. It received the Shingo Award for Research and Professional Publications from Read More …
I have access to so many good articles as a result of my affiliate status and seldom use them as often as I should. I thought Sunday would be a good day to utilize this content and give me the day off. So who better to start the series out with than with Palo Alto Read More …