Managing Customer Value
A3s are a formal process to document and report solutions in a storyboard fashion on a single sheet of paper. It actually takes a big piece of paper, 11 x 17, or two 8 1/2 x 11 sheets. The paper is laid out with the left side defining the problem and the right side proposing Read More …
A3s are an excellent way to communicate with your team members and other members of the organization. How many times have you picked up a piece of paper and spent much of your time figuring out how the information was organized? Once you did this, you then spent the rest of your time connecting the Read More …
Mick Wilz, co-owner of Sur-Seal Corporation, began his own journey to personal and business excellence about five years ago by actively seeking a variety of tools to meet his needs and the needs of the business. He says, “My interest is to take tribal knowledge and make it visual and accessible to everyone.” Mick is Read More …
Justin Klosky strives to help people find organizational discipline in their lives. Through his own obsessive compulsive disorder (OCD) Klosky created the O.C.D. Experience. Klosky and his team bring full-service organization to high-profile clients and businesses across the country. Organize & Create Discipline: An A-to-Z Guide to an Organized Existence is Justin’s new book and Read More …
I feel like we spend a great deal of time re-naming or re-packing different processes and methodologies. Half of our arguments between these methods do little to improve either process. It is a shame because most have a lot to learn from the other. I can hardly think it will change; we have been doing Read More …
An excerpt from a conversation/podcast, I had with Russ Unger. Russ is a user experience consultant and the co- author of Designing the Conversation: Techniques for Successful Facilitation (Voices That Matter). Related Podcast and Transcription: Facilitation Guideline Advice Joe: I had a feeling that this is somewhat, not necessarily the whole resume or the Read More …