Managing Customer Value
In the book, Host: Six New Roles of Engagement, author Mark McKergow used this metaphor as a way to engage with other members of teams, organizations, communities, and movements. I read it from the perspective of a sales and marketing person, I felt it added great lessons about when to and when not to engage Read More …
Terri Griffith in her book The Plugged-In Manager describes an easy-to-understand framework for plugging in, explained through three core practices: Stop-Look-Listen: What does your data say? What do you already know that will help you with this project? Mixing: How do you balance your available resources? Sharing: How can you achieve better results by integrating Read More …
Last week, I had a chance to attend Lean Frontiers’ workshop on The Role of Leadership in Creating a Sustainable Lean Culture. The course demonstrated the role of leadership in connecting and simultaneously developing the “Product” and the “People” Value Streams in an organization. In a lean implementation this really sets the foundation for a Read More …