Managing Customer Value
This is a transcription of the Business901 Podcast, Accentuate the Positive, Eliminate the Negative with Sara Orem, co-author of Appreciative Coaching: A Positive Process for Change (Jossey-Bass Business & Management). Sara L.Orem, Ph.D. has twenty years of management experience and fifteen years management consulting in and to major financial services companies in the U. S., Read More …
Ankit Patel, principal partner with The Lean Way Consulting firm while doing some work with the Cleveland Clinic, discovered Appreciative Inquiry and saw an opportunity to blend it with his work in Continuous Improvement. I found the work fascinating and this is the subject of this Business901 podcast. An excerpt of the podcast can be Read More …
What is Appreciative Inquiry is a hi-def training video that includes the 5 principles, 4-D Cycle, positive core, Summit Process, and story of how Appreciative inquiry began. It’s presented by Jackie Kelm at www.AppreciativeEngagement.com. The methodologies of Lean, Service Design and Design Thinking co-exist with appreciative inquiry very well. Especially, when we are looking at Read More …
Distinguished Visiting Professor David Cooperrider talks about Appreciative Inquiry and the power of strength-based leadership. The Appreciative Inquiry (AI) movement offers an approach to organizational change based on the possibility of a more desirable future, experience with the whole system, and activities that signal "something different is happening this time." That difference systematically taps the Read More …
My recent foray into Appreciative Inquiry was spawned by Ankit Patel, principal partner with The Lean Way Consulting firm. While doing some work with the Cleveland Clinic, he discovered Appreciative Inquiry and saw an opportunity to blend it with his work in Continuous Improvement. I found the work fascinating and this is the subject of Read More …
Most people want ideas and applications that I would propose before we start working together. I equate that to starting on the right side of the A3 (with the answers in layman terms). So recently I have developed a structure that makes more sense. I leave the customer determine the price and budget for the Read More …