Managing Customer Value
In addition to my Tuesday Podcast this week with Paul Myerson, author of Lean Supply Chain and Logistics Management, I will host a Thursday podcast with David Shaked of Almond-Insight. David is a leading proponent of Strength-Based Lean Six Sigma. This is an excerpt of the podcast where we discussed this article, The Seven Signs Read More …
Since being introduced to Appreciative Inquiry by Ankit Patel principal partner with The Lean Way Consulting, I have used it quite extensively. Starting with visioning positive outcomes and working backwards to find a way to achieve these many times uncovers root causes of existing problems. I find conflicting viewpoints of this process with many Lean Read More …
My best approach has been to simply start with developing a culture of PDCA and teamwork through a mini – Hoshin Kanri type plan or the use of the The 4 Disciplines of Execution. I have included a step by step guide called, My First PDCA. This guide can be used by one leader with Read More …
Sara Lewis, the Managing Director of Appreciating Change was interviewed in the Business901 podcast, Mastering Positive Change. This is a transcription of the podcast. Appreciating Change, is a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations. Sara is the author of Positive Psychology at Work: How Positive Leadership Read More …
How many resources do you have? Should you be using them on your weaknesses or your strength? In a recent post Looking for a Game Changer, Start Underperforming!, I discussed not looking for areas of deficiencies and improvement but to expand on the areas we do well in. You cannot be everything to everyone and Read More …
I think most organizations have the opinion that if we improve they will make more money. They think through operational improvements or becoming better, faster, cheaper in itself is a winning formula. There are a few basic problems with that premise: You have to improve at a faster rate than your competition. You have to Read More …