Managing Customer Value
Growth Principle: Standards create the WOW therefore Standards have to be at the core of your growth strategy. SDCA or Standard – D0- Check – Act Standards are the most fundamental and misunderstood concept needed for growth. Your core values are the way you go about what you do and how you do it. It is what Read More …
Bill Costantino’s classic explanation of the Improvement Kata, originally posted as a SlideCast on November 25, 2011. Awesome! This video can be used to provide some Improvement Kata / Coaching Kata background content for ‘pre-review’ online, prior to classroom or practice activities. From the YouTube description: This video can be used to provide some Improvement Kata Read More …
Beth Carrington explains the Improvement Kata in less than a minute. Serves as a nice introduction, especially for sales and marketing folks. But, on Friday we will introduce a 10-minute session, stay tuned! YouTube: https://www.youtube.com/embed/rGGid_WvLnk/
The power of Kata differs than most Lean thinking. Most efforts with Lean in Sales and Marketing focuses on the use of the “Why” question; solving problems and offering solutions. Kata focuses on the “What” creating situational awareness. At the basic level (Why) and what I might call the commodity trap, we still need to solve Read More …
The Improvement Kata + Coaching Kata (IK/CK) are about deliberate practice to develop scientific-thinking skill and mindset. That means IK/CK works well in combination with your existing Lean efforts. Based on the book: Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results by Mike Rother. The Five-Question card is available at http://www-personal.umich.edu/~mrother/KATA_Files/KC2_Opening.pptx There is a related Read More …
Re-reading One Little Spark!: Mickey’s Ten Commandments and The Road to Imagineering this weekend, one commandment of Marty Sklar’s resonates with me being a person of Lean Discipline, more than others is Commandment #3: Organize the Flow of People and Ideas. First, giving you a quick overview of the book will help you understand the Read More …