Managing Customer Value
People buy all these different products to do simple drawings for Value Stream Mapping using basic symbols. When they are done, they pull out the Microsoft Excel sheet and do the calculations. Sometimes they are even forced to create their own formulas. I became familiar with Systems2win and their Value Stream Mapping tool does both, Read More …
In the book, Learning to See by Mike Rother and John Shook, they recommend a mapping tip of beginning the Value Stream Mapping process by walking downstream from the customer end. This way, they say you will begin with the processes that are linked most directly to the customer. As I was reading, actually re-reading Read More …
Value stream mapping is a tool that helps you to see and understand the flow of material and information as a product or service makes its way through the value stream. Value stream mapping is typically used in Lean, it differs from the process mapping of Six Sigma. A value stream map will take into Read More …
In my previous post on Lean Six Sigma marketing , I had stated that defining the problem or requirements, was the first step in building a Lean Six Sigma marketing process. I also stated that in the Duct Tape Marketing planning system that the Marketing Vision and Ideal Customer coincided with the definition. Now, as Read More …