Managing Customer Value
“The answer is a resounding yes.” – Dr. Thomas Graham, author of Innovation the Cleveland Clinic Way: Powering Transformation by Putting Ideas to Work Joe Dager: I think many people would challenge the notion that you could have a methodology for innovation. Do you feel like you have what you call a method or a repeatable Read More …
Terry Mandin discusses the skillset needed and i2E Solutions abilities to architect a cloud-based solution for a customer. He discusses several of the pitfalls that may be encountered for someone that goes at alone or for the first time. He also discusses i2E Solution’s approach of transitioning customers to cloud-based technologies. i2E Solutions provides an Read More …
Drew Locher is the co-author of The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition. Drew was my podcast guest this week and we touched about how the innovative a Value Stream Mapping process could or as Drew put it should be. You can learn more about Drew at his company web page, Change Read More …
Ben Reason is a founding partner of Livework having set-up the company in 2001. He now leads the London studio on service design and innovation projects for both UK and international clients. In his time at Livework, he has worked with multinational companies and start-ups with a focus on service thinking and developing their service Read More …
Co-author of Service Design: From Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience joins me for tomorrows podcast. An excerpt from the podcast: Joe: I’m a firm believer and I’ve mentioned that to you before is that the employee experience mimics the customer experience. Should our Service Design, should Read More …
i2E Solutions Inc has been a provider of Software Consulting services in the greater Calgary, Alberta area for over fifteen years. They specialize in solution/enterprise, architecture, and software development and have expertise is moving infrastructure and custom development into the cloud (Microsoft Azure). Experience with Oil and Gas, Telematics, Exhibition and Government industries. Terry Mandin Read More …