Drew Locher is the co-author of The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition. Drew was my podcast guest this week and we touched about how the innovative a Value Stream Mapping process could or as Drew put it should be. You can learn more about Drew at his company web page, Change Management Associates.
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CAP-Do (More Info): What makes CAP-Do so attractive is that it assumes we do not have the answers. It allows us to create a systematic way to address the problems (pain) or opportunities (gain) from the use of our products and services.