Managing Customer Value
This is a collection of Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Service Design Thinking According to Professor Birgit Mager, who runs the Cologne-based Service Design Network, “Service design addresses the functionality and form of services from the perspective of clients. It aims to ensure that service interfaces are useful, usable, and desirable from the Read More …
The folks over at SimpliLearn have invited me to put on a webinar on Lean Service Design. I am very excited about the opportunity as this will be an accumulation of the past 2-years of experience I have gained since first introducing Lean Service Design in my eBook and accompanying program. I think you will Read More …
When setting goals, we have all been taught to use the acronym SMART. Of course, SMART stands for Specific, Measurable, Achievable, Relevant, and Time-Bound, just in case you forgot. We run our products, programs, and even our companies by this acronym. On top of this or an adjacent thought is the linear thinking of “cause Read More …
“If you can trust a promise, you can save a lot of time and effort. It helps you to form expectations, and that expectation is knowledge that you build up by having a relationship with something or some process or some personal device.” – Mark Burgess Related Podcasts and Transcription: The Theory of a Promise Read More …
Mark Burgess is perhaps best known as the author of the popular configuration management software package CFEngine, but has also made important contributions to the theory of the field of automation and policy based management, including the idea of operator convergence and promise theory. Mark is the author of numerous books, articles, and papers on Read More …
From Thinking About Things to Thinking About Relationships. The readers of my blog will recognize many of the terms Jeff Sussna used throughout the book, Service Design, Service Dominant Logic, Jobs to be Done, and Design Thinking, I asked if he had an underlying thread to all of it? Related Podcast and Transcription: Digital Services Read More …