Managing Customer Value
We often struggle to see views different than ours. Though we may make the effort, we keep coming back to our viewpoint to frame the correct answer. In sales, it is even more difficult because we are trying to have the person/organization to see our side, but also to resolve the problem by purchasing a Read More …
I am honored once again to be part of John Hunter’s Curious Cat Management Improvement Blog Carnival. The roundup is a review of blogs by other bloggers within the Lean community. John is one of the pioneers in using internet technology and using it to improve organizational performance in a way to get results. I Read More …
Every Lean Enterprise practices all kinds of cycles with PDCA being the most prevalent. But has anyone ever asked you to include a Fluff Cycle? My idea of a Fluff Cycle is a deliberate effort to reward you after a period of intense concentration. Greg explains how he uses this technique to enable short bursts Read More …
Bahadir Inozu, Ph.D., the Chief Executive Officer and Dan Chauncey, the Director of Deployment Services for NOVACES joined me in this podcast to discuss an integrated approach for using three industrially based methods, Lean, Six Sigma, and Constraints Management to transform hospital operations. They have just published a book, Performance Improvement for Healthcare that explains Read More …
This is part of my blog series on using the principles of Demand Drive MRP and its five primary components. I would recommend reading the blog posts in order for better understanding: Is Orlicky’s MRP relevant today? Think DDMRP What Sales and Marketing can learn from Demand Driven Manufacturing Positioning your organization to learn from Read More …
Jack Vinson, a Knowledge Management and Theory of Constraints expert, was my guest on the Business901 Podcast, The New Knowledge Management Game. This is a transcription of the podcast with four pages of additional material that was cut from the podcast. The New Knowledge Management Game Jack has been a knowledge management advocate and technology Read More …