Managing Customer Value
The Friday Video Series continues with Dr. Michael Balle, the Gemba Coach at the Lean Enterprise Institute. This series of videos continues with a central theme of Kaizen. Dr. Balle is a multiple Shingo Prize winner as an author of the The Gold Mine and The Lean Manager. His newest Shingo Prize was on the Read More …
James Franz was my guest on the Business901 podcast and this is a transcription of the podcast. If you have been spending your time improving your processes and wondering why you are not getting the expected returns, this is for you. Jim is the co-author with Jeffrey K. Liker on the latest of the Toyota Read More …
James Franz was my guest on the Business901 podcast and if you have been spending your time improving your processes and wondering why they are not giving you the expected returns, this is the podcast for you. Jim is the co-author with Jeffrey K. Liker on the latest of the Toyota Way books: The Toyota Way Read More …
Last week, I had a chance to attend Lean Frontiers’ workshop on The Role of Leadership in Creating a Sustainable Lean Culture. The course demonstrated the role of leadership in connecting and simultaneously developing the “Product” and the “People” Value Streams in an organization. In a lean implementation this really sets the foundation for a Read More …
I have to preface this saying that this is pure conjecture on how to sell to Toyota. I have no product or client at this time considering doing this. If you do have a product or service that would like to try this approach, please feel free to contact me. My door is open. I Read More …
I recently finished reading The Toyota Way in Sales and Marketing and was astonished by two facts that were prevalent in their marketing strategies. One is that they repeatedly discussed a marketing strategy based on the philosophy of a “Customer for Life.” Now that was not earth shattering, nor was the second fact of improving Read More …