Managing Customer Value
TheOneDayExpert is built around the simple idea that in today’s highly competitive environment, industry, which has already harvest low-hanging fruits, cannot rely anymore on single-minded or one-size-fits-all tools. Experts with holistic view and deep insight are needed. Yet solutions must be made simple enough for everyone to master and own them. Alain Patchong is the founder of Read More …
Do you carry a card around with you as a reminder? For many years, like 20 or so, I carried around a card clipped out of the book “Yes” or “No”: The Guide to Better Decisions by Spencer Johnson. for those that do not recognize the name he co-authored The One Minute Manager with Ken Read More …
As a System Director of Performance Improvement at Baptist Memorial Hospital, Skip Steward (a TWI Job Instruction Certified Trainer), drew this handwritten that shows his thoughts and process about using the Job Instruction method of Training Within Industry. Skip will also be presenting at the upcoming Training Within Industry Summit this May in Jacksonville, Fl. Read More …
The practical nature of the TWI program makes it the ideal vehicle to commence leader capability development. So much so, that Oscar practices the skills in his everyday working life. Oscar Roche is is the Director of Training Within Industry Institute in Australia. Related Podcast and Transcription: The People Side of TWI An excerpt from Read More …
Skip Stewart made new discoveries about standard work when he transferred to the healthcare industry to introduce Lean practice into Baptist Memorial Health Care, a network of 14 hospitals in the Memphis and surrounding area. It was there he was introduced to TWI and he quickly realized the power of good training practice in the Read More …
The System Director of Performance Improvement at Baptist Memorial Healthcare in Memphis, Tennessee, Skip Steward, is my guest this week for the first of a two-part podcast. Skip has a variety of accomplishments, qualifications and certifications in the quality improvement field that includes being a Shingo Examiner for the Shingo Institute, Certified Quality Engineer (CQE), Read More …