Managing Customer Value
I think about Lean and it fits into the agile world really well and Six Sigma struggles a bit. You are a Lean Six Sigma Black Belt in that Software and Agile world. Is Six Sigma to rigorous for Software folks or where does that stand now with you? -Joe Related Podcast and Transcription: The 3 Read More …
Are Quality Function Deployment, Voice of Customer and Kano Models still relevant? In an upcoming podcast with Robin Lawton I asked the question: “You talk about two failures in QFD, which is Quality Function Deployment. They’re determining who the customer is and how to define and separate customer desired outcomes from product functions and features. Read More …
The war room has been around forever and of course the original use was by generals. This enabled them to visualize the field of battle The most famous, War Room was made into a 1993 American documentary film made in 1993 about Bill Clinton’s campaign for President of the United States in1992. Though still popular Read More …