Tag: values

Staying engaged with your Core Values

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Last year, I was introduced and read a book by Steve Blank called, The Four Steps to the Epiphany. It has served me well and there are five questions from it that I constantly use and have found it to be a great help in determining my own core values – from MY CUSTOMER PERSPECTIVE Read More …

Lean Marketing: After 5S start with the 7 service values

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I created a simple mindmap demonstrating the 7 service values which are: Act extraordinary helpful & friendly by… Provide efficient & prompt service & always keep customers informed by Be responsive to individual customer needs by Behave & act professionally Earn customers trust I will take ownership when I deal with my customer by I Read More …