Lean Marketing: After 5S start with the 7 service values

I created a simple mindmap demonstrating the 7 service values which are:

  1. Act extraordinary helpful & friendly by…
  2. Provide efficient & prompt service & always keep customers informed by
  3. Be responsive to individual customer needs by
  4. Behave & act professionally
  5. Earn customers trust
  6. I will take ownership when I deal with my customer by
  7. I will demonstrate pride in our business, my surroundings, & my appearance

Each step is explain in much greater detail with the linked mindmap.