Managing Customer Value
Ben Franklin has been an interesting figure in my life. Not exactly sure why except for he was a pretty cool guy. We have a dozen books about him to include the literary classic Ben and Me: An Astonishing Life of Benjamin Franklin by His Good Mouse Amos. Ben became so much of our family Read More …
Brian was a protege of W. Edwards Deming and has received the Deming Medal, the Shewhart Medal, the Hunter Award, the Ott Award, and the Wilcoxon Prize. In addition, he was one of the original nine judges of the Malcolm Baldrige National Quality Award and one of the originators of the Minitab statistical software system. Read More …
In retrospect, I cannot honestly say why I ended up following Dr. Deming more so than Dr. Juran, or Philip Crosby, who I consider the other giants of the quality movement. I am not even sure in my first several readings of Dr, Deming that I even understood how it applied to me other than Read More …