6 Minutes to Facilitation Expertise

The story of Austin’s Butterfly with Ron Berger is one of the best lessons I have seen for continuous improvement. It applies the principles of iterations, collaboration, and feedback. Austin was able to improve the last effort dramatically and, as a result, did not even have to Pivot. The insights by the participants and their feedback about the process is absolutely spot on. I would challenge any facilitator to capture his audience as well.



I ran across this video in a tweet: from Marc Stickdorn @MrStickdorn

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