Business Process Management is more than an IT function. It is how we go about our work as an organization. Theodore Panagacos, a former Management Consultant with Booz & Company explains this and how BPM works with Lean and Six Sigma in his book The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization. His book has become an Amazon top seller in its category, Business Process Management.
A written exceprt from the podcast is available: What are the benefits of BPM?
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About: Theodore Panagacos is an industry recognized change management practitioner and has 10 years experience helping organizations design and implement business models that improve its service to customers. He has a strong background in the banking, financial services and government sectors, and has worked across a range of functional areas relating to business strategy, ICT transformation, project management, corporate governance reform, and organizational re-design.
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