Or, do you hold people accountable?
When we use promises, it is very reflective. Few people will promise something they cannot deliver. This leads me to a bigger question. When contemplating HR’s role in developing and sustaining a Lean Enterprise, what does HR promise the rest of the organization?
After asking that, what types of things go across your mind? What is the real challenge for you?
I always have liked the term of “Promises.” I think it is more of bottom-up versus a top-down way of thinking. I learned the term and did podcasts with Alan Mossman (Lean Construction) and later had it expanded by Jeff Sussna (Designing Delivery) and Mark Burgess (Thinking in Promises).