Managing Customer Value
In a thread on the Design Thinking Network Blog, blogger Nick Crane asked the question, “Can Lean enhance or contribute to ‘Service Design”? Graham Hill, who can be found at the Customer Insider blog left the following comment to this question: Hi Nick, Are you sure you are asking the right question? Let me explain. Read More …
Jim Benson, author of a Personal Kanban made the following quote the other day which I found very interesting and posted it to my LinkedIn profile. A system that is not malleable, is brittle. A process which cannot adapt to context, is waste. One size does not fit all. Terry Barnhart, a former podcast guest Read More …
This is supposed to be a parody but play it at your next sales meeting and see how many people relate to it!
The past few weeks I have been heavily immersed into Kaizen, Kanban, Agile Project Development and as a result Scrum. I have found it quite interesting but somewhat overwhelming along with a few other things I am doing. I have taxed my learning absorption level, to say the least. What did I do? I took Read More …
The overall concept of Value Stream Marketing is that you must continuously add value and create value in your marketing for your customer. For most of us, it is no longer an issue of cute and clever it is an issue of content and circulation. It goes hand and hand with the transition from Outbound Read More …
Here is a question I asked Jim Lewis, author of the Story of a Lean Journey and co-author of a soon to be released book titled “The Perry Story”. Joe: Now you’ve talked a lot about the benefits someone can get from Lean by doing it, but how tough is it to achieve? I mean, Read More …