Managing Customer Value
Dialogue MappingTM is my topic this week and will lead into a podcast with KC Burgess Yakemovic of Cognexus Group. This excerpt is from next week’s Business901 podcast about applying Dialogue Mapping. Joe: It sounds like a structured mind map that I can go in and out very quickly. I can bounce between an overview Read More …
From Michael Gelb’s new book: Creativity On Demand: How to Ignite and Sustain the Fire of Genius: In recent years, the best thinking on leadership and organizational performance has shifted away from the idea of managing time to recognize the importance of managing energy. One of the pioneers of this shift, Professor James Clawson, of Read More …
Dialogue MappingTM as applied to one of the greatest speeches ever made. Dialogue Mapping is a technique for facilitating contentious issues by showing meeting participants the logic of the conversation they are having. This version has some pauses in the audio so the viewer can follow the mapping process.Many thanks to Britton Rea and the Read More …
Liz Guthridge is a results-oriented, award-winning change leadership coach and consultant with extensive communication experience. She specializes in supporting department leaders of organizations who are introducing complex new initiatives or making other changes that may confuse, disrupt or upset internal stakeholders. Connect Consulting is an independent and specialized management-consulting firm focused on clear and credible Read More …
I thought I would receive a different answer when I asked Jim Womack, “Well, we’re talking about customer all the time and we talk about feedback and the value for the, but the closest one to the customer in most organizations is the sales and marketing process and that seems to be the one process Read More …
Art Byrne has been implementing Lean strategy in various U.S.-based manufacturing and service companies, such as Danaher Corporation, for more than 30 years, including The Wiremold Company, which he ran for 11 years. He now serves as Operating Partner at the private equity firm J. W. Childs Associates L.P. In a podcast (Lean as a Read More …