Managing Customer Value
As the amount of data, today continues to increase, the demand for innovative and advanced data technologies also increases. This article will examine contextual data and its advantages in unlocking hidden possibilities and uncovering new opportunities. Understanding contextual data can unlock its power in determining business insights, augmenting customer experiences, and creating a data-driven culture. Read More …
Customer feedback plays a huge role in shaping the customer experience of any company. Unhappy customers are not afraid to let others know when they feel something has gone wrong or could have been done better. That goes for positive and negative feedback, so any company needs to align internal processes, strategy, and technology to Read More …
In a past blog of mine, Growing your Company thru SOAR, I discussed the uses of SWOT (Strength-Weaknesses-Opportunities-Threats) outside the regular marketing realm and added some other areas as throughout the organization and also in Key Account Management. I also alluded to the regular practice of using SWOT simply as a 4-quadrant matrix that most Read More …
One of the Lean tools that is used to determine the root cause of a problem is the Fishbone Diagram, also known as the Cause and Effect Diagram or Ishikawa Diagram. It identifies and explores on a single chart the 5 – Why technique, The aim is to work down through the causes to identify Read More …
Customer Value is the ultimate metric for your business to track and is the best leading indicator for future market share. Defining value can be difficult but a straightforward definition and the one I like to use is simply what is your product or service worth. Value is what wins in the marketplace and is Read More …