Managing Customer Value
I was thinking of simplifying the thought of direct feedback into 4 or 5 words/steps. Developed by Wilson in 2003, and expanded by Ritchhart, I found this line of thought interesting but there was something I felt missing. Granted this is for education and mostly derived from a student-teacher relationship. Ron Ritchhart’s Creating Cultures of Read More …
Is your Coaching Kata creating Feed Forward Feedback? In the practice of Kata, the coach attempts to provide feedback that feeds forward. It is not an attempt to be critical of past performance but more so of addressing what needs to be done next. In the book Learning Targets (http://amzn.to/2Fn4sBZ ) by Moss and Brookhart Read More …
The fourth annual Kata Summit on February 22-23 is the opportunity for you to connect and learn with the rapidly growing world of Improvement Kata and Coaching Kata practitioners. There’s a great lineup of speakers, exercises, and deep-dive sessions, including Mike Rother.The host of the summit is Lean Frontiers and you can find out more at http://katasummit.com/. The Read More …
Bill Costantino’s classic explanation of the Improvement Kata, originally posted as a SlideCast on November 25, 2011. Awesome! This video can be used to provide some Improvement Kata / Coaching Kata background content for ‘pre-review’ online, prior to classroom or practice activities. From the YouTube description: This video can be used to provide some Improvement Kata Read More …
Beth Carrington explains the Improvement Kata in less than a minute. Serves as a nice introduction, especially for sales and marketing folks. But, on Friday we will introduce a 10-minute session, stay tuned! YouTube: https://www.youtube.com/embed/rGGid_WvLnk/