Managing Customer Value
The Process Communication Model (PCM) was developed by Dr. Taibi Kahler and Judy and Joe Pauley have been teaching and implementing this model for over twenty years. Their website for more information is Kahler Communication. The Six Personality Types of the Process Communication Model identified by Dr. Kahler are; Reactor, Workaholic, Persister, Dreamer, Rebel, and Read More …
At the ASQ 2013 Service Conference, The Pauleys will be presenting Seizing the Competitive Advantage with Service Quality on Monday, October 7, 2013 at 2:30 – 3:30 p.m. Participants in this fun filled session will learn how to apply the concepts of Dr. Taibi Kahler’s Process Communication Model with their clients in building a positive Read More …
The Process Communication Model (PCM) was developed by Dr. Taibi Kahler and Judy and Joe Pauley have been teaching and implementing this model for over twenty years. I enjoy the simplicity of PCM and the fact that it has been used over such a wide spectrum. Judy and Joe Pauley have written books demonstrating the Read More …
I found this older video on how Toyota applies Lean Techniques to Sales and Marketing. I was actually pleased to see that it follows closely my own line of thought. Lean Techniques are not thought of in the traditional sense of production but more so in the sense of how they can achieve better transparency Read More …
Drew Kugler is now in his fourth decade of helping people and organizations around the world make sustainable progress in developing their willingness to work together more productively. As Founder of the Kugler Company, he works with executives and professionals on the never-ending issues of communication, leadership, and collaboration. Clients from all walks of industry Read More …
I know what you’re thinking – another meeting? There is nothing though that improves communication in a project: A meeting even more so then a Kanban board. Any team working toward a common goal will benefit because this practice will improve your communications. The biggest resistance in meetings are because they’re poorly run. Daily scrum Read More …