Managing Customer Value
I just recently read the book Team of Teams: New Rules of Engagement for a Complex World by General Stanley McChrystal that described the transition of the command and control style of management to the more adaptive approach that I have found successful in working with teams. Though I read the Kindle version, the book Read More …
Timo ter Berg is the CEO of Critical Thinking, a leader in the development of software. They help people visualize and organize their thoughts combining innovative graphic display tools with the latest research on how to make complex thinking more organized and accessible. They host several products called Rationale and bCisive which can be found Read More …
One of the most often used cause-and-effect diagrams is a Fishbone Diagram. It appears very simple but the results are outstanding. As a result, it is used very often and one that should be mastered. Why would you use it? Allows various categories of causes to be explored. Encourages creativity through a brainstorming process. Provides Read More …