Managing Customer Value
Engagement is key to workplace success. Employers need to understand the context of Engagement and create rules that promote positive employee interactions. The Employee Engagement Index provides background and descriptive details to supplement the research on Engagement, which covers a broad spectrum of four contexts: Cognitive Engagement Paying Attention Community Engagement Internal Control Cognitive Engagement Read More …
Alan Mossman of The Change Business trained as an architect and worked for many years in management and organization development. He only returned to construction in 2000 building on his knowledge and understanding of collaboration, systems thinking, quality and lean. I asked Alan about the promised conversation cycle. Related Podcast and transcription: A Lean Project Read More …
Chris Ertel talks about his new book Moments of Impact: How to Design Strategic Conversations That Accelerate Change in this Business901 Podcast. Chris is an innovation and strategy consultant with years of experience advising senior executives of Fortune 500 companies, government agencies, and large nonprofits. This is one podcast I wish that I could do Read More …
I see that often, people don’t really know how to walk through discovery process. A sales guy is out there and that old A-B-C, always be closing, is in the back of his mind. He’s judged that way. It’s like, “What am I bringing to the table? Or afterwards you will be asked, did you Read More …
Craig is the founder of The Weber Consulting Group, an alliance of experts committed to helping organizations and teams build their capacity for engaging tough, wicked, adaptive challenges. He’s consulted to an expansive roster of world-class clients, helping them improve their performance by treating dialogue as a discipline. His unique work is outlined in his Read More …
Alan Mossman is my guest next week on the podcast where we discuss the latest updates and writings on The Last Planner® System (LPS). The Last Planner® was created by Glenn Ballard and Greg Howell co-founders of the Lean Construction Institute. Alan is a lean design and lean construction consultant, trainer and author. He trained Read More …