Managing Customer Value
Robots have brought automation and efficiencies to the manufacturing level and robotics / RPA is being incorporated throughout service based organisations, influencing the way we work. It will undoubtedly be the next culture change that you will have to consider – are you ready? Improvement and Innovation Show This important subject will be covered in the first Read More …
In this short video with Bill Capodagli, the co-author of The Disney Way, 3E we discuss culture and the results of establishing “The Disney Way” in an organization. Bill can be found at Capodagli Jackson Consulting. A Collection of Business901 Disney Way Blog posts [arve url=”https://www.youtube.com/embed/S9kNHPOwtzU”/]
Larry Rubrich of WCM Associates LLC wrote one of the most straight forward books on Hoshin Kanri that I have seen: Policy Deployment & Lean Implementation Planning: 10 Step Roadmap to Successful Policy Deployment Using Lean as a System. I had a past podcast on Lean Construction with him, An Overview of Lean Construction and Read More …
In a past podcast, I asked Doug Lipp a world-renowned speaker and acclaimed expert on Disney and explained in his book Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees; In your work, you try to pass on the Disney way to others? How tough is that? Doug: It Read More …
As much as Leader Standard Work is the organizational structure to develop and sustain a Lean Organization, Kaizen is the underlying culture. I recommend reading Chapters 1, 2 and 8 through 10 in The Toyota Way Fieldbook. I believe this will provide a bridge between Leader Standard Work and Kaizen. In a podcast with the Read More …
Dan Pink’s book Drive: The Surprising Truth About What Motivates Us is an excellent description of modern day Lean practices. Just using the example of Mastery from the book will give you an idea on how powerful of a process Lean actually is. I would encourage you to visit the Mastery chapter in Dan Pink’s Read More …