Another word for Marketing – How about Voice of the Customer?

Only customers provide results and customer satisfaction is the key result you are looking for. I think the smartest companies ask their customers what the requirements should be for the product or service and then work backwards? The not so smart, designs a product/service and then figures out ways to market and sell it. Which Read More …

Are you an Ideal Customer for a Turnaround Consultant

Mplan for a Turnaround Consultant: “My ideal customer has a privately-owned company which has had negative profitability for a period of time, typically more than 18 months, or they have a recently-started company which may never have achieved profitability. The driver of these losses is often accompanied by reduced market share, quality issues and employee Read More …

Constant Contact, Evangelist to Ex-Customer in 30 seconds

Funny thing, He had to talk to compliance about every other move he made, but to axe a customer, he did that in 30 seconds! Constant Contact has been part of my marketing services since 2/01/2006. I have enjoyed the product and consider it one of best products on the market for ease of use Read More …

Mirror Your Customer – Your Process

The purpose of marketing, using the Duct Tape Marketing definition is getting someone with a need to know, like and trust you. But to do that, you must first understand the customer’s buying process and put a proactive plan and process in place to meet those criteria. We have went through a ten step process Read More …

Mirror your Customer – Making it your process

The previous 2 steps is very similar to creating a Current State Value Stream, much of what we do in Lean Processes or Lean Marketing. This step. I would relate to creating a Future State Value Stream.  You are now going to start thinking about the marketing materials to use or create for this process. Read More …

Mirror your Customer – Understanding his process

The previous blog on this subject discussed a 10-step decision process for a customer and what may take place. Now, the next requirement from a Lean Marketing perspective or any other perspective for that matter is to understand the meaning and to define it in a useable manner. Listed are just a few of the Read More …