Orgs Should Attach Themselves to Things

I get the feeling that you view an organization being very transparent and something that adds value not by adding value let’s say in the traditional Porter sense of building blocks and we add to this and put this together and everything, but more of something that attaches to things. Instead of building blocks, maybe Read More …

Optimizing Customer Experiences

Ben Reason is a founding partner of Livework having set-up the company in 2001. He now leads the London studio on service design and innovation projects for both UK and international clients. In his time at Livework, he has worked with multinational companies and start-ups with a focus on service thinking and developing their service Read More …

Using Service Design Internally?

Co-author of Service Design: From Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience joins me for tomorrows podcast. An excerpt from the podcast:  Joe:   I’m a firm believer and I’ve mentioned that to you before is that the employee experience mimics the customer experience. Should our Service Design, should Read More …

Integrating Software to Cloud-Based Solutions

i2E Solutions Inc has been a provider of Software Consulting services in the greater Calgary, Alberta area for over fifteen years. They specialize in solution/enterprise, architecture, and software development and have expertise is moving infrastructure and custom development into the cloud (Microsoft Azure). Experience with Oil and Gas, Telematics, Exhibition and Government industries. Terry Mandin Read More …

24 Kaizen / PDCA Transcription

This is a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Kaizen / PDCA Stacks Stacks are a new way to organize your own publications, as well as any other publications that you find interesting. For your own publications, after you are done publishing them, Stacks are an easy way Read More …

User Experience Stack #UX

A collection of User Experience Transcriptions that center on technology or the more traditional UX thinking. Part of a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: User Experience The User Experience Stack includes Jeff Gothelf, Dave Malouf, Steve Portigal, Jeff Kalbach, Russ Unger, and others. Stacks are a new Read More …