A Teaching Resource for Design Thinking

Dr. Charles Burnette created an outline for teaching children Design Thinking. He freely shares this information on his website idesignthinking.com. He feels Design thinking is important to for children to learn. I happen to agree with him and his seven principles constitute the premise on which IDeSiGN is based. I stands for intending To intend Read More …

Sketching an important Leadership Tool

There are few faster, cheaper and more effective communication tools than the pen and paper. It’s easy, you can use it anywhere and anytime and it is one of the most effective collaboration tools that exist. You can start with a grand idea and instantly transform to the smallest, most minute detail. It is a Read More …

Show Business Side of Service Design eBook

Turning good services into memorable service experiences was the theme of the Business901 podcast with Adam St. John (aka Adam Lawrence) of Work•Play•Experience. This is a transcription of the podcast, Insight into the Customer Experience through Theater. Adam is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. Read More …

Preview of Presentation at the LSS12 Conference

This is a preview of my presentation at the Lean software and Systems Conference in Boston, MA. The Lean Software and Systems Consortium is bringing three premiere events to one centralized location to facilitate the next wave of ideas in methods, process and organization for software & systems engineering development. Boston is the premiere place Read More …

Is your Customer part of your Inner Circle?

Are you looking for meaningful feedback? Are you having productive dialogue with your customers? Have you ever wanted to know instantly what your customers were thinking? In this short video, I demonstrate the quickest and easiest way to get closer to your customers. In fact, I have not found a more productive and efficient method. Read More …

My First PDCA for Sales and Marketing

The other day I wrote a blog post, The Starting Point for Lean Sales and Marketing that briefly described how I would start introducing Lean to Sales and Marketing. The A3 was buried in a link and it was suggested that I create a blog post since it has received a good deal of attention Read More …