Managing Customer Value
Pattern Recognition: A key to Lean Thinking Composers read and see groups of notes, patterns of notes, and notes in relation to other notes. Architects see spaces that bring people and their experiences together with the patterns they develop through structure. Statisticians view numbers and data as meaningful representations of people’s actions. It is these Read More …
Each season, I create different themes through out the year. Though I do not follow them exactly, I do try to create somewhat of a flow The 2012 Business901 podcast season incorporated over 60 podcasts and the subject matter flowed through the year in this order with Lean be the central theme throughout the year. Read More …
In an upcoming Business901 podcast (scheduled for January 8th), I had the pleasure interviewing Dr. Joyce Orsini, a professor of Fordham University and president of the W. Edwards Deming Institute and Kevin Cahill, the Executive Director of the institute. Dr. Orsini has also recently authored the book, The Essential Deming: Leadership Principles from the Father Read More …
“You don’t have to be a customer to be important. But, from a systemic point of view, each is a supplier, not a customer. The systems do not exist to serve their needs. Their role is to help systems serve the needs of the customers. When suppliers start seeing themselves as customers, the needs of Read More …
Sales and Marketing have never been against systemizing the process. They have been against being systemized by the process. Recently, I have been re-visiting the work of Dr. Edward Deming and a few of the people that he worked directly with such as Peter Scholtes and Brian Joiner. I am amazed at the clearness of Read More …
John Hunter has been enlisted to write the Deming Blog and discussed this speech in great detail in a recent blog post, Speech by Dr. Deming to Japanese Business Leaders in 1950. The Deming Blog is a newly created effort by the Deming Institute. John is my guest next week on the Business901 podcast. Clayton Read More …