Managing Customer Value
We talk a lot about Customer Centricity and the Customer Experience. In fact, entire industries have been built on this thinking. I am a big advocate of it and in the past took the deeper dive into Service-Dominant Logic and Service Design and transforming it into my thinking, Lean Service Design. The truth is in Read More …
In the book, Host: Six New Roles of Engagement, author Mark McKergow used this metaphor as a way to engage with other members of teams, organizations, communities, and movements. I read it from the perspective of a sales and marketing person, I felt it added great lessons about when to and when not to engage Read More …
A long time trainer of The Silva MethodTM, Majorie Dearmont was gracious enough to appear on the Business901 podcast, Successful Practices using The Silva Method. Marjorie brings insight, understanding, depth and humor to her presentations and has received numerous Awards of Excellence and Special Achievement from Silva International through the years. She is a member Read More …
Neuroscientist Sara Lazar’s amazing brain scans show how meditation can actually change the size of key regions of our brain, improving our memory and making us more empathetic, compassionate, and resilient under stress. The evidence on the benefits of meditation is overwhelming. If you do a search on Ted.com alone for the videos on meditation Read More …
Today’s sales people are met with great challenges. They live in a world where we all talk about the importance of relationships, but few have the time to build them. Especially when, organizations are making more and more decisions as committees and the actual decision process, let alone the decision maker, is getting harder and Read More …
The innovative Biofield Entrainment is new on the scene and is proving to have many striking benefits. This exciting new development allows us to address not only the human brain but the entire energetic system. This coupled with Brainwave Entrainment, which has a history of demonstrating incredible benefits dating back to the 1960’s. You can Read More …