Managing Customer Value
When we talk about Lean and Six Sigma, it takes a certain amount of expertise to implement it. How do you visualize taking Lean and/or Six Sigma through the government? I mean, it’s in pockets right now, but do you just grow from them pockets? Or how do you visualize that getting expanded in government? Read More …
In a recent Business901 Podcast, Operational Excellence in Government, is it Possible?, Hundley Elliotte one of the authors of Building High Performance Government Through Lean Six Sigma: A Leader’s Guide to Creating Speed, Agility, and Efficiency discussed what it takes in government to achieve operational excellence utilizing Lean Six Sigma. This is a transcription of Read More …
Improve Healthcare and Government thru Lean and Six Sigma…You just Gotta Wanna! This was the theme echoed numerous times by my podcast guest, Jay Author of QI Macros. We started out discussing his book, Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare but soon moved into a discussions that can Read More …
When I first listened to Mike George’s Stong America Now program (BTW: Michael George will be appearing on the Lean Blog Podcast soon.), I thought it was a joke that hardly made any sense. However, I have learned to investigate things that rub me the wrong way initially and many times I have found a Read More …
A short introduction by Maria Elena-Stopher, describes lean transformation at the Federal Department of Housing and Urban Development, and shares lessons learned in Lean applied to federal government processes. Full one-hour video is available for purchase through the Maryland World Class Consortia. Is this process doable on a national level, a lot of people think Read More …