Managing Customer Value
When I was given this book, How to Be a Power Connector: The 5+50+100 Rule for Turning Your Business Network into Profits, to consider it for the Business901 Podcast, my first thoughts was one of distaste for the awful word of networking. However, once I opened the book, I read it cover to cover in Read More …
I highly recommend this book if you want to attempt using a Hoshin Kanri approach without the use of an external consultant. This book is one of the better “how to” guides available, Policy Deployment & Lean Implementation Planning: 10 Step Roadmap to Successful Policy Deployment Using Lean as a System. The book is an Read More …
Anne Morriss is the best-selling co-author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business and in a past podcast, I asked her, “ If you had to choose just one take away from your book, what would it be?” This led to the following excerpt. Related Podcast and Read More …
Theodore Panagacos, a former Management Consultant with Booz & Company in the podcast, Business Process Management more than an IT Function, gives an introduction to Business Process Management. Theodore recently authored the book, The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization. His book Read More …
Yesterday, I posted a Podcast that I did with Mark Graban, Senior Fellow at the Lean Enterprise Institute. I enjoyed talking to Mark and at the end of the Podcast; we went off the subject matter and started a discussion on social media. I respect Mark’s work a great deal. He has created a very Read More …
The Hitchhiker’s Guide to Lean: Lessons from the Road – Amazon Link I recently was introduced through Mark Graban @leanblog to Jamie @flinchbaugh author of “The Hitchhiker’s Guide to Lean” and co-founder of the Lean Learning Center . I ended up doing a podcast with both of them, Mark’s will be posted July 29th and Read More …