Essential Reading for Lean, Agile and Service Designers

There have been few books that impacted my work in using Lean in the marketing process than this book, The Theory U by C. Otto Scharmer. Scharmer has just released a new version that is well worth the read,  Amazon: http://amzn.to/2ptDuTE I was using CAP-Do (superimposed over the “U” in the image to show how it Read More …

The Origins of Cap-Do in My Work: Hansei

I highly encourage you to listen or read this conversation between Michael Balle and myself. It is at the heart of Kaizen, PDCA and Lean. Mike Balle on the Culture of PDCA: Podcast: Gemba Coach talks PDCA, Transcription: Is PDCA the culture of Lean? Reflection on these points may be the most important part of Read More …