Managing Customer Value
Kimberly Watson-Hemphill, founder, and CEO of Firefly Consulting, is a globally known expert in the field of Innovation and Operational Excellence and is a coauthor of Fast Innovation. She has led global Lean Six Sigma deployments in multiple industries, including one that saved over one billion dollars. Her new book, Innovating Lean Six Sigma: A Strategic Read More …
This is a collection of Healthcare Podcasts Transcriptions that includes both Lean and Six Sigma. It also has transcriptions from Mayo Clinic and the Cleveland Clinic on Innovation. Process Excellence in Healthcare Stacks are a new way to organize your own publications, as well as any other publications that you find interesting. For your own Read More …
Todd Sperl brings a unique perspective to his work with healthcare organizations, as they navigate the challenges of today and prepare for the unknowns of tomorrow. He has introduced thousands of healthcare professionals across the country to the principals and philosophies of Change Management and Lean Six Sigma. His books are greatly influenced by his Read More …
It seems Lean is more popular than Six Sigma in healthcare. Is that true and can you tell me your take on it? – jd Jay: Well sure. In healthcare, one of the things that the joint commission which regulates and certify a lot of hospitals on is patient flow. So part of the job Read More …
Skip Stewart made new discoveries about standard work when he transferred to the healthcare industry to introduce Lean practice into Baptist Memorial Health Care, a network of 14 hospitals in the Memphis and surrounding area. It was there he was introduced to TWI and he quickly realized the power of good training practice in the Read More …
Annette Simmons wrote the book, The Story Factor (2nd Revised Edition), and a hidden gem, Territorial Games. The Story Factor became a classic when 800-CEO-READ named it in their book as one of The 100 Best Business Books of All Time (Penguin, 2009). Annette is the founder of Group Process Consulting. Related Podcast and Transcription: Read More …