Managing Customer Value
This is just a quick outline on part of a webinar I did for Lean Frontiers today. They will be uploading the webinar on their website. I made a quick introduction to what we may call Sales Kata that was derived from this previous post, Using the Coaching Kata in Sales. This is based on Read More …
The System Director of Performance Improvement at Baptist Memorial Healthcare in Memphis, Tennessee, Skip Steward, is my guest this week for the first of a two-part podcast. Skip has a variety of accomplishments, qualifications and certifications in the quality improvement field that includes being a Shingo Examiner for the Shingo Institute, Certified Quality Engineer (CQE), Read More …