Managing Customer Value
The brilliant part about the Kata is that it lays out a method and a routine, and if you follow the routine, you can learn it by yourself. I mean it takes some discipline in doing it, but it’s not rocket science. It is asking before telling. It’s observing, before doing it yourself and it Read More …
The Learning Factor Inc. is a Vancouver-based organization dedicated to making business and labor smarter about learning through innovations in workplace education. Tracy Defoe does this is a variety of ways and one her favorites is the Toyota Kata. In her organization, Tracy plays the role of Chief Education Organizer. Listen/Download MP3 Business901 iTunes Store Read More …
Tracy Defoe is the president and chief Education Organizer of The Learning Factor Inc. A Vancouver-based organization dedicated to making business and labor smarter about learning through innovations in workplace education. Tracy does this is a variety of ways and one her favorites is the Toyota Kata. That was our primary discussion point for the upcoming Read More …
In the book, Know Can Do, the authors (Blanchard, Meyer and Ruhe) outline 3 basic obstacles that prevent people from implementing what they learn. These obstacles are: Information Overload – trying to learn too much about too many things Negative Filtering – engaging in negative thought processes that prevent opening our minds to opportunities Lack of Read More …
IDEO seemingly popularized the Design Thinking or the Solution-Focused type approach in businesses. It dates back much further than that to numerous people like Robert McKim, Nigel Cross and a host of others. A solution-focused approach has always been something that I have used especially in the design thinking approach when applying. EDCA (Explore-Do-Check-Act). In a Read More …
Brandon Brown delivers tangible and sustainable continuous improvement results as a Toyota KataCoach and Lean Instructor/Facilitator as an Associate for the W3 Group. Since 2006, Brandon has been a Professor of Operations Management at the University of Arkansas in Fayetteville teaching courses in the Industrial Engineering department such as Lean Production and Leadership Principles and Practices for the Read More …