Managing Customer Value
What’s more rewarding — eating a piece of candy, or the sense of anticipation you feel just before you eat it? As far as your brain is concerned, it’s probably the latter. Cynergey’s Kes Sampanthar explains what dopamine reveals about the neuroscience of motivation. The latest Lean thoughts about seeking perfection have been Read More …
In one of my favorite books,The Path of Least Resistance for Managers author Robert Fritz states: People are fond of saying, “Well, that’s our culture.” They seem to think that the cultural norms and habits of the organization are causal. But what creates the cultures? The underlying structures people are in. In fact, it is Read More …
In Lean, understanding current state (reality) is a key to improvement. Our existing aspirations and values form this current condition. Are dynamic urges (targets) are how we form are future state. Robert Fritz and his book The Path of Least Resistance for Managers outlines an excellent approach for practicing PDCA both at the micro and Read More …
What’s more rewarding — eating a piece of candy, or the sense of anticipation you feel just before you eat it? As far as your brain is concerned, it’s probably the latter. Cynergey’s Kes Sampanthar explains what dopamine reveals about the neuroscience of motivation. In Mike Rother’s book Toyota Kata: Managing People for Improvement, Adaptiveness Read More …
Make no mistake about it; EXECUTION is what we are looking for from standard work. If you execute, you can do anything. When a company has a clear mission, and people know how their individual mission fits into the big picture, everyone paddles in the same direction. —Stephen Cooper The biggest influence on my ability Read More …
Why is it that some consultants, coaches, and other independent professionals have all the business they need, while others struggle by with only a few clients? Is there a hidden secret no one is telling you? The answer may be simpler than you think. In this special report, you will discover three things you may Read More …