Managing Customer Value
This is a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Leadership Stacks are a new way to organize your own publications, as well as any other publications that you find interesting. For your own publications, after you are done publishing them, Stacks are an easy way for readers to Read More …
Dr. Jeff Soper is a seasoned executive, consultant, author, and coach who is a recognized expert in the fields of leadership development, performance improvement, and creativity and innovation. He expresses Problem-Solving leadership in different terms than most of us do. Related Podcast and Transcription: Getting to the Leadership Table Joe: Even in a Lean way Read More …
I asked Dr. Reldan”Relly” Nadler, a leading psychologist and Executive Coach a question about teamwork and when there is not a clear cut leader within the team. Dr. Relly, focuses on developing and providing cutting edge Emotional Intelligence tools, and strategies for CEO’s, Executives, leaders, managers and their organizations and teams. His book, Leading with Emotional Read More …
I have always thought that the Customer Experience will mimic the Employee Experience. After this discussion with Kathy Cuff, I might take that saying one step further. Kathy Cuff is a senior consulting partner with The Ken Blanchard Companies and co-author of LEGENDARY SERVICE: The Key is to Care. Kathy seems to have done just Read More …
Terri Griffith in her book The Plugged-In Manager describes an easy-to-understand framework for plugging in, explained through three core practices: Stop-Look-Listen: What does your data say? What do you already know that will help you with this project? Mixing: How do you balance your available resources? Sharing: How can you achieve better results by integrating Read More …
How do leaders get organizations out of bad habits? How do they improve the culture? Negative thinking causes depression and anxiety in people and organizations. Positive thinking creates better habits and produces resiliency in people. Does it do the same in corporations? This thought caused me to wonder about our thinking around problem solving and Read More …