Managing Customer Value
I attended an outstanding conference (#LSSC12), The Lean Software & Systems Conference 2012 held in Boston, MA. In addition to the conference there was 2 days of tutorials, Lean Camp (Open Space), Interactive Cooking, Living Room, Lightning Talks, and Lean Coffee. It was an excellent agenda and well-hosted by the Lean-Kanban University. Every attendee that Read More …
Can the principles of Lean be applied to your daily life? Dan Markovitz, founder and owner of TimeBack Management certainly thinks so. He has developed a consultancy specializing in improving individual and organizational performance through the application of lean concepts. Dan has backed up his claim in his latest book, A Factory of One: Applying Read More …
Have you ever evaluated where your customer finds value within your company? In Lean you try to find the one best path – the value stream map. In the marketing, we have created the marketing funnel. However, Organizations can no longer feed products to customers, as I described in the blog post, Kill the Sales Read More …
In a past blog post, How do you handle inputs into your life?, I discussed the book A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance. Next week’s Business901 Podcast features the author, Dan Markovitz, founder and owner of TimeBack Management. Timeback is a consultancy specializing in improving individual Read More …
The IT Department now touches every corner of the organization and many times is responsible for the first touchpoint a customer has with your organization. No longer is IT a bunch of Geeks in the back room. Learn from Steve Bell, one of the foremost experts in the Lean IT world. This is a transcription Read More …
The Business901 podcast guest this week is Steve Bell, the founder of Lean IT Strategies LLC. Steve is a Lean Enterprise Institute faculty member, Shingo Research Prize winning author, and Lean IT pioneer. A recent blog post, When Standard Work and Customer Focus come together contains an excerpt from the podcast. In the podcast, we Read More …